Name: Tracy Potter
Role: Legal Secretary
Welcome to our latest edition of Silk Family Law’s “Meet the Team” series, where we give you a glimpse into the lives and passions of the people who make our firm a family. Today, we’re introducing Tracy Potter, a dedicated Legal Secretary at our Richmond office. Tracy’s role is pivotal in maintaining the seamless operation of our services and providing a comforting presence for our clients during challenging times. Join us as we explore Tracy’s journey, her day-to-day experiences, and the personal joys that drive her commitment to excellence in family law.
What does your role involve at Silk Family Law?
Providing secretarial support to the Richmond office team; Gabbie Clasper and Nia Jameson in the main. Maintaining a good relationship with our clients in what is often a very anxious time in their lives, organising appointments and supporting the team. I enjoy Tuesdays when all the team come into the office, but having the flexibility to work from home or the office for the rest of the week is great too.
What did you do before you joined the team?
I worked at an accountancy firm for a while providing secretary support whilst I was working around looking after my own children. I then moved to work at another family law solicitors before joining Silk and have never looked back.
What is your favourite part of the job?
Supporting our clients and being a friendly voice on the end of the phone. For many people it is one of the worst times in their life, and being the person who can talk to them and reassure them gives me a lot of job satisfaction. No day is ever the same either because you are dealing with different clients and cases, and I love how varied my work can be.
If you weren’t doing this role, what else would you like to do?
Mmmm, my two girls would love me to look after my grandchildren whilst they were at work, but I enjoy my work! I am lucky though to have both a granddaughter and grandson and my family mean the world to me.
What is your perfect day away from the office?
Chilling out, a walk somewhere like Bedale or Durham, a nice meal and spending time with my grandchildren. I do love eating out and we recently found a great Italian in Durham.
What would you do if you won the lottery?
I’d love to spend time in a warmer climate, maybe buy a place abroad. Possibly Spain, just somewhere that my family could come over and join me and not too long a flight to get there.
Who would you most like to have a drink with and why?
My dad who sadly died in 2022, I have so much to tell him (he has missed out on the birth of his 2 great grandchildren and his granddaughter getting married).
Tracy’s story is a testament to the compassionate and dedicated team we have here at Silk Family Law. Her commitment to our clients and her love for family shines through in everything she does, both in and out of the office. It’s the personal touch and genuine care from team members like Tracy that set Silk Family Law apart. We hope you enjoyed getting to know Tracy a bit better, and we invite you to stay tuned for more insights and stories from our team. If Tracy’s story resonated with you or if you’re seeking guidance through your own family law matters, reach out to us – we’re here to support you as Tracy supports our clients, with expertise and empathy.